1. Payment is possible:
   • Online on the website through payment systems;
   • Cash on delivery for models from stock upon receipt at a Nova Poshta branch or by courier. In this case, an advance payment of UAH 350 is required.
2. For orders for individual tailoring, an advance payment of 50% of the cost of the goods is provided. The second part of the payment can be made upon readiness to the card or by cash on delivery.
3. In the case of payment upon receipt, the buyer covers the cost of the goods and the delivery service fee for the money transfer.

Delivery in Ukraine

1. Delivery time within Ukraine is 1 to 5 business days, depending on your location.
2. The cost of delivery is calculated according to the tariffs of the selected delivery service.
3. Delivery within Ukraine is carried out at the customer's expense. The cost of delivery is not included in the price of the goods and is paid separately according to the tariffs of the selected courier service.

Delivery abroad

1. You are responsible for paying any customs duties, taxes, and other costs associated with customs clearance in your country. We have no control over these costs and cannot predict their amount.
2. International orders may be subject to customs procedures, which may cause delays beyond the originally quoted delivery time.
3. In case you refuse to receive the parcel, you are responsible for any duties, taxes and/or customs charges imposed on the parcel, as well as for the costs of returning the parcel to our address in Ukraine. This amount will be deducted from your refund for the product.

Return and exchange policy:

1. Return period: You can make a return or exchange of the goods that were sent to you out of stock, subject to refusal at the post office, if the parcel was received - no refund is provided, according to the terms of our policy. Size exchange is possible in any case.
2. Condition of the goods: The goods must be returned in their original condition, with original tags and packaging.
3. Goods that are not subject to return: Please note that some categories of goods cannot be returned or exchanged, in particular:
   • Products made to order or according to individual customer parameters;
   • Used goods or goods with damaged packaging;
   • Goods that are not subject to return in accordance with the laws of Ukraine.

Refunds:

After receiving and inspecting the goods, we will process your refund within 7 business days. Please note that banking institutions may require additional time to process the transaction.

Damaged goods:

We carefully check each item before shipping to ensure its quality. However, if you receive a defective product, please notify us by email at italoevera55@gmail.com or on Instagram within 12 hours of receiving your order, providing a description of the problem and photos of the defect to be eligible for a return and refund.

This Agreement is an official and public offer (offer) of the AV_original brand (hereinafter referred to as the Seller) to conclude a contract for the sale of goods remotely through the online store www.aloe-vera.vip, in accordance with Articles 633, 641, 642 of the Civil Code of Ukraine, as well as the Law of Ukraine "On Electronic Commerce".

1. DEFINITION OF CONCEPTS

1.1 In the Public Offer, all terms are used in the following meanings

1.1.1 Offer - the seller's offer to an indefinite number of individuals to conclude a purchase and sale agreement on the terms and conditions specified in this Public Offer.

1.1.2. Sale and purchase agreement means a remotely concluded and using the tools and means of the website, a compensated agreement between the buyer and the seller for the sale of the product(s) of the AV_original brand to the buyer, the terms and procedure for which are determined by this Public Offer.

1.1.3. Website - an online store located on the Internet at: www.aloe-vera.vip, which consists of individual web pages and through which the Seller offers and sells goods under the AV_original brand.

1.1.4. Seller - individual entrepreneur Novak Vira Sergiyivna Address: 17, Kharkivske Shosse, bldg. A, apartment 51, Kyiv, 02090. Date of state registration: 09.01.2024. Number of the record of state registration: 201035000000047928. RNOKPP 3145619288 e-mail: veranovak553@gmail.com, and Novak Olga Pavlivna. RNOKP: 1966002485. Location: 43, Serhiy Ambrosa St., Cherkasy, 18018. e-mail: italoevera55@gmail.com, acting independently of each other and operating under the brand AV_original.

1.1.5. Buyer - an individual who uses the tools and means of the Website to purchase goods for personal use.

1.1.6. Goods - clothing, accessories and other items offered for sale on the Website.

1.1.7. Website User means an individual who has logged in to the Website using his/her own software and hardware.

1.1.8. Account means an electronic account that is created (registered) as a separate web page on the website for the buyer or user of the website by transferring their personal data, creating a unique login and password and used by buyers or users of the website to place an order or track the status of the sale and purchase agreement.

1.1.9. Order - a duly executed application of the buyer for the purchase of goods made through the buyer's account or basket on the site.

1.1.10. Acceptance - 1) the buyer's consent to conclude a purchase and sale agreement expressed in the form of an order; 2) the site user's consent expressed in the form of a login to the site to use the site on the terms and conditions specified in this Public Offer.

1.1.11. The recipient of the goods is an individual designated by the buyer as an authorized person to receive the goods. If the buyer has not taken any actions to determine the recipient of the goods, the buyer is the buyer himself.

1.1.12. Delivery service means a legal entity or individual entrepreneur that is a provider of goods delivery services, including courier services.

1.1.13. Payment service provider - payment system operators, banks, non-bank financial institutions, including partner financial institutions of delivery services.

1.2 Concepts and terms not defined in this Public Offer are used in this Public Offer in the meaning defined by the Privacy Policy and the processing of confidential data, the current legislation of Ukraine or in the meaning in which they are commonly used.

2. Subject of the agreement

2.1. The Seller undertakes to transfer to the Buyer the goods presented on the website, and the Buyer undertakes to accept and pay for them under the terms of this Agreement.

2.2. The characteristics of each product are posted on the website and meet the standards of the Manufacturer/Seller.

2.3 The terms and conditions of the purchase agreement shall apply to the entire range of goods whose images are presented on the website.

2.4 The sale and purchase agreement shall be deemed concluded from the moment the buyer completes the order.

3. Order and payment

3.1. The Buyer places an order through the website, indicating the necessary data.

3.2. The price of the goods is determined and changed by the Seller unilaterally and cannot be the subject of a dispute between the Buyer and the Seller or between the user of the site and the Seller.

3.3 The cost of the order indicated on the Website at the time of placing the order is final and cannot be changed after the order is confirmed.

3.3 Payment is made in non-cash form (through banking services) or in another way offered by the Seller.

3.4. When placing an order, the Buyer confirms the correctness of the data provided and is personally responsible for their accuracy.

3.5. In order to place an order, the Buyer selects the product by color, size and model from among those presented on the site by adding the appropriate product to the basket/list of selected products in the account.

3.6. By adding a product to the cart/list of favorite products in the account, the buyer thereby confirms that he/she has read the size chart, color palette and options for the available product models presented on the website.

3.7. In order to confirm the order, the buyer may be contacted by the seller's support representatives (by phone or by sending an SMS message or a message via the messenger application) or an e-mail may be sent to the e-mail address specified by the buyer when placing the order or in the buyer's account.

4. Delivery and transfer of goods

4.1 Delivery of goods is carried out by courier and postal services under the conditions specified on the website.

4.2. The risk of accidental loss or damage to the goods shall be transferred to the Buyer from the moment of actual transfer of the goods.

4.3. The buyer or the recipient of the goods has the right to refuse to receive the goods until they are received at the place of delivery and return them to the seller. Such actions shall be considered a withdrawal from the sale and purchase agreement. From the moment of withdrawal, all mutual rights and obligations of the parties to the contract shall be terminated, except for the seller's obligation to return the funds paid by the buyer.

4.4. Upon receipt of the goods, the buyer or the recipient of the goods is obliged to check the integrity of the packaging, as well as the compliance of the delivered goods with the order, including the ordered article, model, size, color and quantity.

4.5 If the Buyer or the recipient of the goods has not refused to receive the goods at the place of delivery, it is considered that they have checked the goods for quantity and quality for the integrity of the packaging, incompleteness, mismatch of the range, size and for visible defects of the goods in accordance with clause 4.4 of this Public Offer, and have established the absence of the listed defects.

5. Exchange and return of goods

5.1. In accordance with Articles 9, 12, 13 of the Law of Ukraine "On Consumer Protection" and the Law of Ukraine "On Electronic Commerce", goods of good quality that have been individually manufactured/selected to the Buyer's order (according to the specified parameters, size, color) are not subject to return and exchange.

5.2. In case of defects in the goods, the Seller shall make an exchange or refund in accordance with applicable law.

5.3 In case of detection during the warranty period of significant defects in the goods that arose through the fault of the seller, confirmed, if necessary, by an expert opinion, the buyer has the right to return or replace the goods.

5.4 A significant defect of the goods is a defect that:

5.4.1. cannot be eliminated at all or requires more than 14 days to eliminate;

5.4.2. to make the goods substantially different from those provided for in the sale and purchase agreement.

5.5 A slight difference in the color shade or appearance of the product from the one depicted on the website, which is caused by the different color rendering capabilities of the screens of customers' devices, is not a material defect.

5.6. The buyer's claims for the return or exchange of the goods shall not be satisfied if the defects of the goods have arisen as a result of the buyer's violation of the procedure for the use, storage and care of the goods, as a result of actions of third parties or force majeure.

6. Responsibility of the parties

6.1. The Parties shall be liable in accordance with the current legislation of Ukraine.

6.2. The Seller is not responsible for the wrong choice of goods by the Buyer.

7. Personal data

7.1. The Seller shall process the Buyer's personal data solely for the purpose of proper performance of this Agreement, in accordance with the Law of Ukraine "On Personal Data Protection".

7.2. Buyers, site users and recipients of goods agree that the seller may process their personal data.

8. Concluding remarks

8.1 This Agreement shall be deemed concluded from the moment of acceptance of the offer by the Buyer.

8.2. All disputes shall be resolved through negotiations, and in case of failure to reach an agreement - in court in accordance with the current legislation of Ukraine.

8.3. The seller reserves the right to change the provisions of this Public Offer at any time without the consent of the buyers, users of the site or recipients of the goods.